FAQs

Your ticket is valid separately from your other experience. 

You can buy tickets online here on the website, directly at the Ribeira or Gaia piers, or through our tourism partners, like GetYourGuide. We recommend booking in advance.

Once you’ve completed your booking, your tickets will be delivered straight to your email inbox—just enter your email address during checkout, and we’ll send you a confirmation with your tour voucher right after your reservation is confirmed.

The ticket can be presented on paper or on the screen of your smartphone/tablet. The ticket will be verified by barcode reading terminals at the entrance to the event.

The ticket is only valid for the indicated session.
For the Burmester Cellar's experience, delays exceeding 15 minutes it's not guaranteed the requested language or the visit itself.

In all experiences no animals are allowed except guide dogs.

The cruise lasts approximately 50 minutes. 

You will pass under six bridges connecting Porto and Gaia, including the iconic Luís I Bridge. During the tour, the audio guide explains each one — available in 16 languages!

No. No food is allowed inside the boats. 

Not accessible to electric wheel chairs.

Cruises usually operate in light rain. In case of severe weather (based on the authorities' assessment), you can reschedule your tour at no additional cost.

Of course! The tours are family-friendly. We have space for prams, and children love seeing the bridges from below!

Summer | Mar > Oct | GAIA quay10:30 > 18:30 every hour18h30 cruise only between May and SepCruzeiro das 18h30 apenas entre maio e set.
Summer | Mar > Oct | Porto quay10:00 > 19:00 every half hour10:00 / 18:30 / 19:00 cruises only between May and SepCruzeiros 10:00 / 18:30 / 19:00 apenas de maio a set.
Winter | Nov > Feb | GAIA/PORTO quay10:30 11:30 13:30 14:30 15:30 16:30

Suntet Cruise
GAIA/PORTO quay
Everyday at 19:30 

The frequency of the cruises may differ from the announced schedule, as it is subject to unforeseen events of various natures that do not allow prior notice.

Tuesday to Friday
Open from 10am to 6pm*
*Last entry 5.30pm

Weekend and Public Holidays**
Open from 10h00 to 19h00*
*Last entry 6.30pm
**Closed on 25th December and 1st January

The WCs are located on the various floors of the WORLD OF DISCOVERIES: WCs for people with reduced mobility on Floor 0; for women on Floor 1; for men on Floor 2.

At WORLD OF DISCOVERIES there is no cloakroom, so we cannot be held responsible for any damage or loss.

Photographs are an integral part of a positive and memorable visitor experience and, as such, are obviously permitted. However, flash photography or any other type of artificial lighting is not permitted, in order to ensure the best possible experience for everyone.

Yes, you can accompany your visit with our audio guide, available in six languages: Portuguese, English, Spanish, French, German, and Italian.

Check-in: 3 p.m.
Check-out: 11 a.m.

Late check-out:
Until 1 p.m., the fee is 25% of the applicable rate.Between 1:00 pm and 3:00 pm, the fee is 50% of the applicable rate.After 3:00 pm, the current rate applies.Prices include VAT. City tax of €2 per night per person to be paid at check-in, up to a maximum of €14 per stay and for guests over 13 years of age.

At “ALMADA234,” your beloved pet is welcome, and we receive them with open arms. They will be treated as VIP guests, enjoying a LUXURIOUS stay. Here are some important guidelines for the well-being of our four-legged friends:

• We provide a WELLCOME PET kit, including a food bowl, water bowl, and a “GIFT PET” (a bone) in your accommodation.
• We only accept small to medium-sized dogs (up to 10 kg) and cats, and only one pet per apartment.
• It is mandatory to present the pet’s up-to-date vaccination record.
• Pet fee – €45.00 non-refundable – This fee will be charged before check-out to cover the cost of deep cleaning the room in preparation for the next guest.
• Public Areas – Pets are not allowed in any of the public areas (excluding the Reception area) unless they are service dogs.
• “Pet in Room” Sign – It is mandatory to have a “Pet in Room” sign outside your door whenever your pet is inside the apartment.

• Your pet is not present, or
• If at least one guest is present and your pet is confined or in a carrier.
• As it is not possible to leave your pet alone in the room, please contact the Concierge or Reception for “PET Sitting” service information.
• Damage Assessment – You will be charged for any damages caused by your pet or any extraordinary cleaning required after your pet’s stay. You must provide a valid credit card at check-in as payment for any pet-related damages or extraordinary cleaning costs related to your pet’s stay. By signing this agreement, you authorize the hotel to charge these costs to your credit card during or after your stay.
• We reserve the right to require the immediate removal of any pet displaying dangerous or unacceptable behavior. You will be responsible for all fees related to the removal of your pet, including transportation and kennel fees.
• Release and Indemnification: You agree to release, defend, and indemnify Almada234 accommodation from any claims or damages related to your pet or your pet’s stay at the hotel, including claims by third parties.

Every day, we perform cleaning of the common areas of the building and each apartment. We want your stay to be a moment of tranquility and quality. Our cleaning team is dedicated to maintaining a clean and welcoming environment.

We understand that organizing a trip is not always easy. To assist you, we offer a specialized and personalized transfer service. This way, from the moment you arrive in Porto, you will already feel at home.Your satisfaction is our priority. At Almada234, we take pride in providing various amenities so you can relax and enjoy everything the city of Porto has to offer. Contact us to learn more about our services or to make your reservation.

In the reservation confirmation email, you will receive more details about breakfast.This service was created with you in mind, regardless of your check-in or check-out time, you can pre-book it. During your stay, you can schedule the delivery and enjoy this meal at your preferred time, without rushing your pace.At Almada234, your comfort is our priority. Enjoy the city and savor your stay.

Yes, and we guarantee the best available price for your stay. Additionally, we provide flexibility with free cancellation up to 48 hours before the check-in date. 
Book now. 

For all stays longer than three days booked directly on our website, we offer a 15% discount. Experience the authentic Porto experience while enjoying the comfort at Almada234. 
Book now and discover the city of Porto like never before!